365 DAY RETURN POLICY

We hope you love everything you purchase from STYLERUNNER. If you are not feeling the love? Check out our Returns policy below on how you can get those warm and fuzzy feelings back.

1.The nitty-gritty:

At STYLERUNNER we want our customers to love each and every purchase. However if you feel something is not quite right we want to make sure you know you have options.

FULL PRICE PURCHASES

  • we offer credit notes, exchange or refund
  • refunds are available within 90 days of purchase
  • credit notes and exchanges are available for up to 365 days of purchase
  • credit notes are valid for up to 12 months over multiple purchases
  • if you return your item and choose a credit note or an exchange, and you're based in Australia, we will also cover your postage expenses!
  • see further conditions below

SALE & PROMOTIONAL PURCHASES

  • we offer exchange or credit note on sale and promotional purchases for up to 90 days
  • credit notes are valid for up to 12 months over multiple purchases
  • we do not cover the cost of postage on returning sale/promotional items 
  • see further conditions below

FOR ALL RETURNS – Items must be returned unworn and in original condition with tags attached (any item that has been worn, washed, damaged or altered will not be returnable)

FOR AUSTRALIAN RETURNS - items must:

  • be returned within 365 days if they have been purchased at full price;
  • must be returned within 90 days if they have been purchased on sale or during a promotion
  • have original and/or STYLERUNNER tags attached.
  • be in their original condition.
  • shoes must be returned in the original shoe box.
  • include a receipt for postage for the return of any full-priced items; postage can not be reimbursed otherwise


FOR INTERNATIONAL RETURNS - items must:

  • be returned within 365 days if they have been purchased at full price;
  • be returned within 90 days if they have been purchased on sale or during a promotion
  • have original and/or STYLERUNNER tags attached.
  • be in their original condition. 
  • shoes must be returned in the original shoe box.
  • have a valid international tracking number

Please note that we cannot refund the cost of shipping on any international orders. 

Please be reminded to indicate on the package that the items are intended "for exchange". Without such notice, the package is at risk of attracting additional customs duties and taxes.

STYLERUNNER is not responsible for any items lost in transit, and cancelled orders of shipped items due to refusal of acceptance on incoming tax charges will only be refunded the full price of the garments. This does not include any associated shipping charges from the original purchase. 

2. Swimwear and underwear:

STYLERUNNER will accept returns on underwear and swimwear, however due to their intimate nature and our stringent hygienic standards, it is up to the discretion of the company whether the items will be accepted based on our quality control measures.

3. Faulty items:

We use a three point checking system before your order is shipped out to you. We do our best to make sure everything we send to our customers is in perfect condition, if you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please let us know as soon as possible. 

4. How long will my credit note, exchange or refund take to be processed?

Credit notes -  are issued and emailed to you as soon as your return is processed, this means you can shop up a storm with us again as soon as your we receive your item.

Exchanges – we will send your exchange item on the same day as receiving your return.  During peak times exchanges can require a 24hr turnaround.

Refunds -  are also processed once we receive your item, however please allow up to 14 business days for the funds to clear in your account.

5. How do I return my item?

If you would like to send an item back to STYLERUNNER, please email us at [email protected] or phone us on 1300 309 739 and we can discuss your options with you.

Please send all returns to:

STYLERUNNER RETURNS

Unit 13, 31-33 Maddox St
ALEXANDRIA NSW 2015
AUSTRALIA

Looking for a little extra style inspo? We're here to help!

Email one of our Style Advisors at [email protected] or drop us a line on 1300 309 739 and we'll pull the perfect athleisure look together for you. From gym to street, we've got you covered!