We hope you love everything you purchase from STYLERUNNER. If you are not feeling the love? Check out our Returns policy below on how you can get those warm and fuzzy feelings back.
At STYLERUNNER we want our customers to love each and every purchase. However if you feel something is not quite right we want to make sure you know you have options.
FULL PRICE PURCHASES
SALE & PROMOTIONAL PURCHASES
FOR ALL RETURNS – Items must be returned unworn and in original condition with tags attached (any item that has been worn, washed, damaged or altered will not be returnable)
FOR AUSTRALIAN RETURNS - items must:
FOR INTERNATIONAL RETURNS - items must:
Please note that we cannot refund the cost of shipping on any international orders.
Please be reminded to indicate on the package that the items are intended "for exchange". Without such notice, the package is at risk of attracting additional customs duties and taxes.
STYLERUNNER is not responsible for any items lost in transit, and cancelled orders of shipped items due to refusal of acceptance on incoming tax charges will only be refunded the full price of the garments. This does not include any associated shipping charges from the original purchase.
STYLERUNNER will accept returns on underwear and swimwear, however due to their intimate nature and our stringent hygienic standards, it is up to the discretion of the company whether the items will be accepted based on our quality control measures.
We use a three point checking system before your order is shipped out to you. We do our best to make sure everything we send to our customers is in perfect condition, if you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please let us know as soon as possible.
Credit notes - are issued and emailed to you as soon as your return is processed, this means you can shop up a storm with us again as soon as your we receive your item.
Exchanges – we will send your exchange item on the same day as receiving your return. During peak times exchanges can require a 24hr turnaround.
Refunds - are also processed once we receive your item, however please allow up to 14 business days for the funds to clear in your account.
If you would like to send an item back to STYLERUNNER, please email us at [email protected] or phone us on 1300 309 739 and we can discuss your options with you.
Please send all returns to:
Unit 13, 31-33 Maddox St
ALEXANDRIA NSW 2015
Email one of our Style Advisors at [email protected] or drop us a line on 1300 309 739 and we'll pull the perfect athleisure look together for you. From gym to street, we've got you covered!